Our Services for Organizations
Chief of Staff
Refine and maintain strategic agenda for leadership team and align team in service of vision
Build and refine internal operations and people processes
Organizational development and recruitment
Facilitation and implementation of organization-wide strategic planning
Advising and coaching of executive team / founders
Special projects to expand impact and sustainability
Culture Operations
Cultivating or retaining intentional culture while an organization or program grows and changes
Harnessing internal communications to make better, more inclusive, decisions
Honing processes that focus and align teams for impact with attentiveness to bandwidth
Clarifying the big picture mission and values you want to share with the world
Aligning formal and informal practices with that mission and values
Customer Operations
Strategic advising to existing teams
Building and piloting new service lines and/or earned revenue sources
Retaining, engaging, and expanding existing customers
Supporting future growth with more scalable process
Mapping the big picture and identifying ways to improve customer or community experience
Leveraging different skills- customer success, customer support, research strategy, trust and safety
Other ideas?
We also excel in the ambiguous places that successful organizations and programs often find themselves: potential turning points; opportunities to amplify values and impact; and nuanced group or community dynamics, to name a few. Happy to hear more about your unique situation and see how we can help.
We are ready to dive in at the level you need
Project-based work - honing together a well-defined project to meet key goals
Workshops - active 1-4hr sessions to upskill, align, or catalyze a group
Fractional leadership - a deeper relationship to supplement your leadership team without the structural reorganization and at a fraction of the expense
Ad hoc advisory - “ask me anything” just a phone call away