Our Services
Culture Operations
Cultivating or retaining intentional culture while an organization or program grows and changes
Harnessing internal communications to make better, more inclusive, decisions
Honing processes that focus and align teams for impact not busy work
Clarifying the big picture mission and values you want to share with the world
Aligning formal and informal practices with that mission and values
Customer Operations
Strategic advising to existing teams
Service delivery design for emerging organizations, programs
Retaining, engaging, and expanding existing customers
Supporting future growth with more scalable process
Mapping the big picture and identifying ways to improve customer or community experience
Leveraging different skills- customer success, customer support, research strategy, trust and safety
Other ideas?
We also excel in the ambiguous places that successful organizations and programs often find themselves: potential turning points; opportunities to amplify values and impact; and nuanced group or community dynamics, to name a few. Happy to hear more about your unique situation and see how we can help.
We are ready to dive in at the level you need
Project-based work - honing together a well-defined project to meet key goals
Workshops - active 1-4hr sessions to upskill, align, or catalyze a group
Fractional leadership - a deeper relationship to supplement your leadership team without the structural reorganization and at a fraction of the expense
Ad hoc advisory - “ask me anything” just a phone call away
*Note: We know our economy is rooted in structural oppression and are committed to reducing harm. We offer reduced rates, as needed, for organizations led by members of marginalized groups and welcome shame-free conversations about financial accessibility.